Customer satisfaction is paramount at Rident Denpro Pvt Ltd. If you are dissatisfied with a purchase, please review the following return and refund guidelines:

1. Eligibility Criteria for Returns

Returns are accepted exclusively for items that are defective, damaged during transit, or incorrectly shipped.

Returned products must be unused, in their original condition and packaging, and submitted within 7 days of receipt.

Items that have been unsealed, used, or altered post-delivery are not eligible for return.

2. Non-Returnable Categories

Consumable dental materials, customized products, and clearance sale items are strictly non-returnable.

Products displaying customer-induced damage, improper handling, or wear and tear are ineligible for returns.

3. Return Request & Processing

Customers seeking to initiate a return must contact our support team with their order details and a clear explanation of the issue.

Once a return request is approved, detailed instructions on return shipping will be provided.

Customers bear responsibility for return shipping costs, except in cases of product defects or incorrect shipments attributable to our error.

4. Refund Procedure

Upon receipt and thorough inspection of the returned item, refunds will be processed within 7-10 business days.

Refunds are credited back to the original payment method used during the transaction.

Shipping fees are non-refundable, except in cases where a return is necessitated due to an error on our part.

If a refund does not reflect within the stipulated period, customers should promptly reach out to our support team.

5. Replacement & Exchange Policy

Customers may opt for a replacement instead of a refund, subject to product availability.

Approved replacements are dispatched within 3-5 business days upon receipt of the returned item.

In the event of unavailability, customers will be offered a full refund as an alternative resolution.

6. Order Cancellation Terms

Orders may be canceled within 12 hours of placement, provided they have not yet been dispatched.

If the order has already been shipped, cancellations will not be permitted, and customers must adhere to the return policy upon delivery.

For further inquiries, please contact our customer support team via [Customer Support Email: info@rident.in].

By placing an order on our website, you acknowledge that you have reviewed, understood, and consented to our Terms & Conditions, Shipping Policy, and Return Policy. Should you require additional clarification, we encourage you to engage with our support representatives before finalizing your purchase.